Addressing Grievances from Project-Affected Communities

Addressing Grievances from Project-Affected Communities

International Finance Corporation report on mechanism to address affected communities’ concerns and complaints as a pillar of the stakeholder engagement process, creating opportunities for companies and communities to identify problems and discover solutions together. The concepts of social risk management and social license to operate have become an integral part of doing business in emerging markets. These dimensions of a company’s social and environmental strategy can be achieved with effective stakeholder engagement, based on the active participation of and feedback from groups affected by the company’s operations. Grievance mechanisms can help to reach these objectives. Where it is anticipated that a new project or existing company operations will involve ongoing risk and adverse impacts on surrounding communities, the client will be required to establish a grievance mechanism to receive and facilitate the resolution of the affected communities’ concerns and complaints.

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